Frequently asked Questions

Our hotel is just a short walk from the beach and the tranquil Südwäldchen forest – perfectly located right at the edge of Westerland’s dunes.

Check-in is available from 3:00 PM, and we kindly ask that you check out by 11:00 AM. This gives you plenty of time to arrive relaxed – and to enjoy your departure day at your own pace.

Yes, parking is available directly at the hotel – including a charging station for electric vehicles. As spaces are limited, we recommend requesting a spot in advance.

Dogs are warmly welcome in selected room categories as well as in some of our apartments and holiday homes. Please let us know when booking that your four-legged friend will be joining you. Kindly note that dogs are not permitted in the breakfast room out of respect for all guests.

Yes, we serve a generous breakfast buffet daily from 7:30 AM to 11:30 AM – ideal for early risers and late sleepers alike. Breakfast is generally included with your hotel room booking.

Yes, our wellness area offers the following amenities – all included for our guests:

Heated indoor pool (7:00 AM – 8:30 PM)
Finnish sauna and steam bath (heated from 3:00 PM)
Aromatherapy infusions
Massages upon request
Relaxation loungers in the garden

Our cancellation policy applies as follows, provided the accommodation cannot be rebooked:

From 28 days before arrival: 30% of the booking amount
From 21 days before arrival: 40%
From 14 days before arrival: 50%
From 7 days before arrival: 80%

Please feel free to contact us directly with any questions – we are always happy to help find a fair and personal solution.

Westerland is the main town of Sylt, located on the island’s west coast in the North Sea. It is the cultural, touristic, and economic heart of the island.

Sylt enchants in every season:

May to September is perfect for beach holidays, seaside relaxation, and culinary festivals.
Spring and autumn are ideal for enjoying nature, cycling, and peaceful walks during the quieter months.
In winter, Sylt offers fresh sea air, empty beaches, and cozy retreats – ideal for wellness and slowing down.

As our guest, you’ll discover not only a lovingly run hotel, but also one of Germany’s most beautiful islands – full of opportunities for relaxation and recreation. Whether it’s a walk along the shore, a bike ride through the dunes, or a visit to the nearby aquarium – Sylt inspires with nature, culture, and culinary highlights all year round. We’re happy to share personal recommendations for your perfect day on the island!